|
Sun
24
Dec '06
|
|
On Thursday I ordered an Ixus 800 IS with a 2gb SD card from amazon.com as a christmas gift for myself. As promised the camera arrived yesterday morning but without the memory card. Amazon screwed up but why am I writing an article titled “Perfect customer service”?
First I read amazon.de Help but I found no phone number. Then I checked Imprint, where I found a link label Callback service. Less than a second after I entered my phone number, my phone rang. Less than 30sec later I was explaining my problem to a customer service person. I was really suprised as he told me something like “the card is in stock, you will have it tomorrow”. Me: “What?!?” Him: “Yes, I will send it by express. 99.9% of the packages are delivered the very next day.” Me: “Cool, that’s great. Thank you VERY MUCH!”. And for the happy ending the package did arrive today 
Thank you, Amazon!
Very cool. Already told the story at home. Of course it’s even better that the package really arrived today.
Merry Photographing.