On Thursday I ordered an Ixus 800 IS with a 2gb SD card from amazon.com as a christmas gift for myself. As promised the camera arrived yesterday morning but without the memory card. Amazon screwed up but why am I writing an article titled “Perfect customer service”?
First I read amazon.de Help but I found no phone number. Then I checked Imprint, where I found a link label Callback service. Less than a second after I entered my phone number, my phone rang. Less than 30sec later I was explaining my problem to a customer service person. I was really suprised as he told me something like “the card is in stock, you will have it tomorrow”. Me: “What?!?” Him: “Yes, I will send it by express. 99.9% of the packages are delivered the very next day.” Me: “Cool, that’s great. Thank you VERY MUCH!”. And for the happy ending the package did arrive today Thank you, Amazon!